Driven by Rules or Values

I was watching the famous movie Bahubali recently and was wondering where the Queen Sivagami went wrong; apparently she follows the rules of the land, which of course are framed very carefully but is left ineffective in doing true justice. Was it just the deceit by her son or something more at play? Also Bahubali seemed not too keen on going by the book but is actually doing justice and the right thing all the time. Is it just the movie or did he get something right?

I pondered over it and stumbled on my all time favourite, Krishna; difference in the way Ram and Krishna conducted their lives is perhaps the difference between the Queen Sivagami and Bahubali. While Ram followed all the rules, well almost, Krishna flaunted many. Ram was from a generation where society made rules and people stride to abide by them. Things worked back then. But later as human mind evolved and some started taking advantage of man’s predictability created by the templatised way of life; things stopped working.

For instance would you cross the road in India just looking at right for first half of the road and then left during second half just because if everyone followed the rules that would work? no right… same way is for life. People flaunt rules, some for their own benefit while others for society’s but flaunting rules has become the way of life. Expecting everyone to follow rules doesn’t work. Then what would work? Krishna paved the path by saying one should follow values and not rules. Values are more important than rules. Values create rules and therefore values are more fundamental then rules. While rules can be bent and one can get confused values are quite straight forward and intrinsic.

Does this have relevance to how corporate world functions? I think yes!

During last century companies would formulate policies and rules and distributed it among staff (put it in notice board) expecting them to follow. In low cognitive environment this worked quite well. For instance in a manufacturing company where people are repeatedly doing a particular function and only top management is paving the way; doing the High cognitive role.. system worked.

In this century repeated task are being done by robots or outsourced. Companies are left with only High Cognitive work with highly specialised staff and in this environment HR cannot expect that rules distributed through self help portal will ensure compliance from stuff. More engagement, more education is required. More value driven; culture driven engagement can only yield compliance from staff. This trend is very visible today among corporate in the west.

In conclusion, if you observe that your employees are not complying to something that is desirable then rather than creating a new policy or rule try identifying values that are not being met. If no values are being flaunted then perhaps you are on the wrong side and if any values are being flaunted then bring it up to your stuff very passionately.

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Hanuman – the physical form of our mind

Hanuman is thought to represent mind of a man and since we have heard many stories about Hanuman in our childhood, we could extrapolate how our mind works.

  • Hanuman could expand and contract at will. We could extrapolate it to understand that mind is capable to expanding and contracting in any given situation. We could look at things in a narrow minded manner or broad minded manner. While things may look obvious one way, the other way is always option.
  • Hanuman was the greatest devotee of Ram. We could extrapolate it – mind should be a strong follower and not a leader.
  • Hanuman had a curse that his powers will be forgotten by him and only upon reminding him and praising his powers will Hanuman be able to use the powers. Mind too needs reminder that it is powerful and praise is its fuel

Now that you get the drift – understand more about Hanuman to understand your mind 🙂

 

Uberization – The next frontier of innovation in HR

Uberization is a metaphor for phenomena where mobile technologies are leveraged to connect a buyer and a seller by creating a digital marketplace for services; eliminating the traditional middlemen, who could be playing the role of an aggregator or capital provider or logistics/infrastructure provider etc.

HR has been playing the role of representing talent to business and business to talent. In doing so, they also play several of the administrative roles that ensure compliance as per agreements and policies. However this role of playing the middlemen between business and talent will eventually shrink and HR will need to reinvent itself for the new role it needs to play in an and being threatened by Uberization of HR.

Talent Acquisition: Responsibility of staffing a company always resided with the HR. However Uberization is changing the story by connecting talent to business directly and turning HR only into only ‘paper shifters’, a role that is rather outsourced. Its not just LinkedIn; but I was involved in brainstorming of an Uberized tool targeting staffing companies where business can directly connect with talent and finish contracting directly – short circuiting HR and the staffing company both!

Talent Administration: Payroll and workforce administration are heavy weights in Talent Admin. Both these functions are experiencing heavy automation resulting in reduction of HR and Uberization is only making the pace faster! Mobile GPS based attendance and wearable devices are latest in attendance tracking for mines and infrastructure that is making the process more seamless and automatic thereby connecting the Business with Talent short-circuiting HR. Mobile based ESS\MSS and Natural Language processing based helpdesk are connecting Information to Talent directly reducing administration tasks in HR

Talent Development: Learning has already seen glimpses of Uberization where Talent is directly connecting with content. MOOCs, Social platforms and corporate wiki are leading the way reducing learning organization to only compliance certification department. Performance management has been down away with in most companies for more continuous feedback; short-circuiting HR.

Now that the trends are clearly showing that Uberization taking over the role of the middlemen, what will HR do? They don’t need to represent talent with Business because business is directly connected with Talent. The answer lies in the question – HR needs to be Business. It could mean further thinning of HR but that is with every function in the company as Uberization pushes the productivity frontier. You may question, so who would represent Talent? Balance of power has switched considerably in favour of Talent and will continue to do so. Thus Talent will present itself!

Moving to digital currency – a necessary Transformative shift

Today I went to a Barber shop and asked him if he would take money digitally –  Paytm, Credit card, Debit card, Net banking instant pay… by any digital means?

For this the owner said if you want all those facilities then go to a ‘HI-FI’ parlour… not here. I am a simple man with a small shop!

I said what’s small about this place? You have capacity of 5 seats, 600 sqft of space, AC, TV, you are a rich man yourself… this is hi-fi by any standards.

He said we have always been accepting only cash why change now?

To that I asked, Do you have mobile phone? he said yes, do you have Facebook account? He said yes… then I asked him was he born with these? No right! These came now and we have adopted them. Mobile wallets have come now and we can adopt them too!

The guy left furious… and the staff there said not to piss the guy anymore … he had’t paid the staff salaries for some time now… and is very pissed with Modi for the action.

I think it’s time we move to digital payments. Hard cash has to be killed because it’s not an efficient way. Of course it need not be a Knee-jerk reaction. We could do it in steps.

  • Most shops that we see run their business in black. We need to give them a dignified path to get to mainstream. Like Gandhi said ‘Paap se gruna karo; paapi se nahi’ we cannot penalise the sinners; the crusade is against the sin and not sinners.
  • Digital in rural areas will take more time – we need to subsidise and create better reach. This is painful and long drawn process but its possible! Mobile payments can be pushed to rural areas. We need a leader and a ministry dedicated for it.
  • Labour payments is a big chunk of cash payments. Jan-dhan has been successful but not sufficient. The barber I met today didn’t have an account! We need an overhaul of labour laws and get most labour into organised sector.
  • People don’t solve problems. They crib. A strong change management is required to move the country.
  • People who are found guilty need to be told how govt. is going to deal with them. There should not be any ifs and buts. Financial offence is not criminal offence. We need to deal with financial crime in ways its constitutional.

Country has cancer and it will be painful to get rid of it. Black money is building more black money. Ability to play a business in black is a competitive advantage and govt. has to ensure this advantage is not given to players. It’s fuelling many bad things like money for vote, terrorism, bad infrastructure. It’s killing the country. Country has to go through hard times to get cured.

It’s not like cancer patients did some sin – but they have to still go through it all. Similarly most poor people don’t have enough money to be eligible to pay tax and there is no chance for them to have black money – yes its unaccounted but even if one accounts for the same there won’t be any money that is taxable. But they will have to go through the pain of standing in queue for money. Banks have capacity optimised for regular transactions and in situations like this banks will not be able to provide service that easily. They too have limited resources. But they are doing their best.

One last argument, which didn’t take place but is usually discussed is that… I shall pay tax but the govt. is misusing the money. Agreed, govt. is not using the money prudently and there is corruption. But things have to move from worst to bad. We need to take that battle too. We need to hold Govt. more accountable too. Not paying tax is not the way because if everyone did that, we won’t have defence and we won’t have anything. India is a nation where the culture is to think about dharma and our dharma is to pay tax. Our dharma is also to hold the govt. accountable and efficient and effective.