Today I visited a hospital with my son for checking on a small inflammation he developed in his hand. It was nothing to worry about but my son would have been under some pain during the procedure. The doctor was open about the whole procedure with my son and after finishing up, gave a sticker to him for being brave. A Doctor could have just focused on the inflammation but rather choose to focus on the person.
As HR professionals, we often are focused on the issues that employees bring rather than the employee.
How do we bring Empathy into our profession?
Have you come across a situation where HR has provided you an experience that you liked?
Looking forward to hearing from you!